Senior Executive - Customer Service & Quality Management

Roles & Responsibilities

  • Plan and implement service quality and customer experience initiatives
  • Ensure the quality of products to be in compliance with customer requirements and standards
  • Identify quality and process improvements
  • Consolidate business process and operations quality related feedback for examination and analysis
  • Collect customer feedback & accurately reflect their views
  • Work closely with internal parties to handle customer inquiries, feedback or complaints and provide best solutions for building excellent customer relationship and the service culture
  • Actively assist the CS Team Lead to manage the day-to-day operations and monitor the working performance of the team
  • Assist in ad-hoc assignments and operational projects

Requirements

  • Degree holder or above in Business Administration, Quality Management or related disciplines
  • At least 5 years' relevant working experience in customer service / quality management / internal controls
  • Self initiated, good analytical and problem solving skills
  • Able to demonstrate high level of customer service orientation
  • Effective time and project management skills
  • Excellent command of spoken and written English and Chinese
  • Proficient in PC skills, including MS Office and Chinese Word Processing
  • Passion for games and the gaming industry

 

We offer attractive remuneration packages, fringe benefits and development opportunities to the right candidates. Please apply with a detailed resume, stating current and expected salary, to Human Resources Department by email to hk-hr@memoriki.com