Customer Service Executive

Responsibilities

  • Work closely with internal parties to handle customer comments, feedback or complaints and provide best solutions for building excellent customer relationship and the service culture
  • Collect feedback & reflect customer needs and expectation to the Group
  • Prepare performance and customer feedback reports with high quality standard
  • Handle customers' inquiries
  • Assist in ad-hoc assignments
  • 5-day work week with shift mode (10:00-19:00) / other work shifts as scheduled by superior
  • Holidays shift is required

Requirements

  • Diploma or above
  • Fluent of spoken and written English and Chinese
  • Customer oriented with a positive attitude
  • Able to demonstrate high level of customer service orientation
  • Good communication and problem solving skills
  • Good PC skills in MS Office
  • Fresh graduates will also be considered

 

We offer attractive remuneration packages, fringe benefits and development opportunities to the right candidates. Please apply with a detailed resume, stating current and expected salary, to Human Resources Department by email to hk-hr@memoriki.com